top of page

Return and Refund Policy

At Mathews Farm, we take great care in preparing and packaging our products.

Due to the nature of food and consumable products, returns are generally not accepted once an order has been delivered.

Eligible Cases for Refund or Replacement

Refunds or replacements may be considered only in the following situations:

  • incorrect product delivered

  • damaged product received

  • tampered package upon delivery

  • verified product quality issue

  • missing item in shipment

Reporting an Issue

To request assistance, customers must contact us within 24 hours of delivery.

Please include:

  • order number

  • clear photos/videos

  • issue description

  • packaging images

Email: mathewsfarmsocial@gmail.com

Refund Approval

Refund requests are reviewed by our team.

If approved:

  • refunds will be processed to the original payment method

  • processing may take 7–10 business days

For COD orders(if applicable):
refunds may require bank account details.

Non-Refundable Cases

Refunds/replacements will not be issued for:

  • taste preferences

  • delayed complaints after 24 hours

  • incorrect address provided

  • delivery failure due to recipient unavailability

  • minor packaging wear without product damage

bottom of page