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Privacy Policy
At Mathews Farm, we are committed to delivering our products safely, efficiently, and in the best possible condition.
Order Processing
Orders are processed within 1–3 business days after payment confirmation.
Orders placed on Sundays or public holidays will be processed on the next working day.
During high-demand periods, product launches, festive seasons, or promotional campaigns, processing times may be slightly extended.
Shipping Coverage
We currently ship across India.
If your delivery location is not serviceable by our courier partners, our team will contact you regarding alternate options or order cancellation.
Shipping Coverage
Estimated delivery timelines:
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Kerala: 2–5 business days
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South India: 3–7 business days
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Rest of India: 5–10 business days
Actual delivery timelines may vary due to:
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courier partner delays
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weather conditions
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public holidays
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regional disruptions
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remote delivery locations
Shipping Charges
Shipping charges are calculated at checkout based on:
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delivery location
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order weight
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order size
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promotional offers (if applicable)
Any free shipping offers will be clearly mentioned on the website.
Order Tracking
Once your order is dispatched, tracking details will be shared through:
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email
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SMS
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WhatsApp (if applicable)
Customers are responsible for providing accurate contact and delivery details.
Damaged or Delayed Deliveries
If your order arrives damaged, tampered with, or incomplete:
Please contact us within 24 hours of delivery with:
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order number
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photos/videos of the package
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description of the issue
Email: mathewsfarmsocial@gmail.com
Incorrect Shipping Information
Mathews Farm is not responsible for delivery issues caused by incorrect customer-provided address or contact details.
Additional reshipping charges may apply.